How can we help?

Open the WhyDrive booking app, enter your pickup and destination, choose your date, time, passengers, luggage and vehicle type, check the fare, then request your booking. You'll verify your mobile number by one-time code the first time.

You'll see your booking's status in My Bookings. Availability and confirmation depend on a suitable driver accepting or being assigned. For future bookings, the booking can be confirmed before a specific driver is allocated — we'll notify you when a driver is assigned or if anything changes.

Yes. Choose a future date and time when you book. Airport and long-distance journeys are best booked as early as possible.

A participating independent licensed taxi or private hire operator. WhyDrive provides the booking technology. Each operator is responsible for its own vehicles, drivers, licensing and the journeys it provides.

WhyDrive started in Bude and North Cornwall and is expanding area by area as more operators join. The booking app will tell you if a journey can't be served.

A fixed fare is the price confirmed for that booking, unless you change the journey. A fare estimate is worked out from the route and the applicable pricing rules, and the final lawful charge may differ — for example if the route, stops or waiting time change. If a journey needs checking first, you'll see quote required.

Hackney carriage fares are subject to the maximum fares set by the licensing council. Private hire fares are agreed in advance. WhyDrive's pricing rules are designed to respect the requirements that apply to each journey.

Yes. Open the booking in My Bookings and request a receipt.

Your booking shows your assigned driver and vehicle details, including the registration. Always check they match before you get in.

Don't get in. Report it from your booking in the app and contact the operator through WhyDrive. If you feel unsafe, call 999.

Check the booking status and any messages first. If your driver still hasn't arrived, use the "driver not arrived" option on your booking — your location and the time are sent so the issue can be followed up.

Use in-app messaging on your booking once a driver is assigned. This keeps your personal phone number private.

When live tracking is available for your booking, you'll see your driver's location as they approach the pickup point.

Open the booking in My Bookings. Where amendments are allowed you'll see an Amend option, and you can cancel with a short reason. Please cancel as early as possible so the driver can be released for other passengers.

Any cancellation charge depends on the operator's terms and how close to the pickup time you cancel. If you're unsure, ask through Help & Support in the app before cancelling.

Open the booking in My Bookings and choose "Report lost item". Describe the item and how to reach you. The report is passed to the driver and operator for that journey.

Verifying your mobile protects bookings and makes sure your driver and operator have a genuine contact number for your journey.

Open My Bookings to see upcoming and completed journeys.

Contact us using the details on our Contact page and we'll handle your request. See our Privacy Policy for your rights.